RELIABLE CHIMES, we ar committed to providing a high
quality shopping experience with respect for our
customers' security and privacy. In order for us to
conduct business with you, we do collect certain
information from you, which we use within the guidelines
described in this Policy. We may change or update this
policy periodically, so we invite you to check here
Privacy/Protection When Ordering from Us.
process your order efficiently and to notify you of your
order status, we need to know your name, address, phone
number, e-mail address, and credit card number and
expiration date. We do not provide information collected
through on-line transactions to outside parties, except as
needed to complete your transaction and deliver your
To further safeguard your privacy, we offer the use of a
dedicated ( security certificate registered to Reliable
Chimes, Inc. ) secure server using software that encrypts all the
information in the transaction once you place the order.
Additionally, all of the customer data we collect from the
transaction is protected on our servers against
unauthorized access. As an additional precaution we
will delete all credit card information provided by the
customer DAILY , after orders have been completed.
Shipping is included in the purchase price of most of
our products. Because of this Reliable Chimes,Inc. will
determine which method is best when the order is
Should the customer want a different delivery method
then the customer will need to make Reliable Chimes,
Inc. aware and an additional charge for shipping will be
normally ship the same day or the next business day and
will be by UPS or the US MAIL unless otherwise
Wrong Address Charges
the event any customer provides Reliable Chimes,Inc. an
incorrect address there will be a charge issued to that
customer for the wrong address for the charge that UPS
will charge to Reliable Chimes, Inc.
Your Information & Third Parties.
not RELIABLE CHIMES policy to rent, sell, trade, or
otherwise provide customer mailing or e-mail addresses we
collect through an on-line transaction to outside
parties. RELIABLE CHIMES may disclose personally
identifiable information we've collected if required to do
so by law or in the good-faith belief that such action is
necessary to (1) conform to the requirements of the law or
comply with governmental orders, court orders, or legal
process served on RELIABLE CHIMES , or (2) protect and
defend the property or rights of RELIABLE CHIMES or the
users of the RELIABLE CHIMES Website.
Purchase orders from State & Local
Municipalities shall be accepted for all purchases.
Reliable Chimes, Inc.
will reserve the right to accept wire transfers as a
method of payment.
PAYMENT BY CHECK
Checks are accepted then deposited
and must wait ten business days to clear. If
the customer's check clears on the tenth day the
customer's purchase will be shipped.
RETURNS & WARRANTEES
A 30 day return policy is applied to
all products. The exception are final sale products.
Please call 1-800-641-4111 or e-mail
firstname.lastname@example.org for an Return Merchandise
Authorization number to be displayed on the box as well as
a copy of your receipt to expedite your refund.
Merchandise must be returned in
original condition with all instructions in original boxes
& and accessories such as screws and mounting brackets.
Within 30 business days of receipt of the returned
merchandise a refund will be issued in the manner in
which it was paid( for example, credit card purchase will
be issued a credit to that customers credit card) .
Shipping is paid by the customer for all returns. Shipping
is not a refundable expense. Any shipping charges incurred
by RELIABLE CHIMES, INC. from UPS or USPS shall be
deducted from the refund. Should the merchandise not be
returned in accordance with this policy RELIABLE CHIMES,
INC. shall charge the customer a restocking charge not to
exceed 25%. Security cameras restocking will be 25% . Security mirrors returns
will have a 25 % restocking charge for returns/ exchanges unless found to be
defective by the manufacturer. Shipping costs for returns
on Security Mirrors are deducted from any adjustment. Wholesale orders will incur
a 25% restocking fee. ALL SALES MARKED AS FINAL will not
be accepted for return. Returns must have an RMA to
expedite your refund or exchange. Merchandise returned for
exchange will have no deduction for shipping with the
exception of the items noted above.
The merchandise , in most cases, will
be returned to :
RELIABLE CHIMES, INC.
HOT SPRING LANE
fredericksburg, va 22407
The exceptions are security mirrors
and some of the security cameras.
PLEASE CALL 800-641-4111 for the
return address of these items or send email to
The products offered for sale thru
RELIABLE CHIMES will be honored thru the manufacturer and
in most cases be shipped to them directly. A copy of the
receipt MUST be included for any warranty service. An RMA
for warranty related issues must be included with the
PLEASE CALL 800-641-4111 for the
return address of warrantee related items or send email
Product liabilities are limited to the cost of the product.